FAQs
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What is a Professional Declutterer and Organiser?
A professional organiser works with you to clear the clutters and bring order to your space — helping you sort through your belongings and set up practical systems that suit your lifestyle to maintain in the long run.
Many people find the service invaluable — they finally get to enjoy the home they’ve always had, but couldn’t fully appreciate due to unnecessary clutter!
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"Why hire a professional organiser? I can do it myself"
That’s a fair question — and the truth is, many people can tidy up on their own. But just like any project, having a professional by your side can make a world of difference.
We bring not only experience and a fresh perspective, but also the structure and tailored systems to keep in the long run. It’s not just about putting things away — it’s about creating a home that works for you, saving you time, reducing decision fatigue, and easing the emotional overwhelm that often comes with decluttering.
Think of it like a personal trainer, but for your home! :)
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How does your service work?
To better understand your needs, we offer a complimentary 30-minute consultation via phone or video call — no need to tidy up beforehand, just show your space as it is! (Photos are welcome too.) Unlike many others, we don’t charge for this first step.
We’ll chat about your goals, and whether you'd like to use existing storage or need product suggestions.
During your session, we’ll start by emptying the space — it’s often eye-opening to see how much is really there! We’ll then declutter, sort, and categorise what you choose to keep.
Next comes the organising — creating a functional, easy-to-maintain system tailored to your lifestyle. At the end, we’ll talk through simple ways to keep your space feeling calm and clutter-free.
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Do I need to be present during the decluttering process?
You're welcome to be present during the session, but it’s completely up to you. We can work independently, guided by your preferences from our initial consultation.
If we’re decluttering, having you there can be helpful so we can gently support you through decisions on what to keep, donate, or let go. But if things are already sorted, we're more than happy to take care of the organising for you.
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How long does a typical decluttering session take?
The time needed really depends on the size of the space and how much clutter we’re working with. During your consultation, we’ll provide an estimate to give you a clearer idea.
How quickly decisions are made during the decluttering phase can also influence the pace of the session.
Our minimum session is 4 hours, as most projects tend to need at least that much time to see real results. However, if you’re considering a shorter 3-hour session, we’re happy to chat further and see what’s possible.
We generally don’t recommend 1–2 hour sessions for new projects, as it’s unlikely enough time to complete the job meaningfully.
If you’re unsure, just reach out — we’d love to talk through your space and find the best plan for you!
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What if I have a specific style preference?
We believe every space should be functional first, then beautiful. A space that only looks good won’t stay organised for long. Once the right systems are in place, we’ll tailor the look to match your personal style.
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How do I book a session?
You can contact us via phone, email, or through our website to schedule a consultation and book a session.
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How can I pay?
Payment is required before your service day.
To secure your booking, we charge a non-refundable $150 deposit, which will be deducted from your final invoice. After the session, we’ll send you an invoice for the remaining balance, including any agreed-upon products.
We accept direct deposit or cash.
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What is your cancellation policy?
We know life gets busy can something unpredictable can come up! Please advise us at least 48 hours prior to your session to cancel or reschedule. If you cancel within this time frame, your deposit payment is non-refundable and there is no additional deposit required to schedule another date.
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How do I prepare for your visit?
There’s no need to prepare. We will handle everything from start to finish.
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Do I have to use storage products?
Not at all — it’s entirely up to you.
While we do recommend containers or tubs to help organise different categories, we’re happy to work with what you already have. Our goal is to create a system that works best for you and your space.
Storage products are optional and come at an additional cost if you choose to include them. If you'd like us to purchase the approved items on your behalf, a personal shopping fee will apply.
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How early should we book your service?
Please allow 1 -2 weeks in advance so we can organise this accordingly. Overall the earlier you call us, the quicker we can do it for you on your chosen dates.
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What will we do with the unwanted items?
We’ll do our best to donate any items in good condition. One carload of donations is included in our service for unwanted items fit into regular donation bin.
For hard waste, we recommend using your local council’s collection service and scheduling a pickup directly with them.